Topline Pro June 2026

Web Health Report

My Role
Product Designer
Product Strategy
Context
To drive organic inbound growth, we designed the Online Health Report — a free, personalized diagnostic tool that grades a home service professional's online presence across discoverability and reputation. A pro enters their business name and URL, and receives a scored report showing exactly where they're losing jobs to local competitors, complete with estimated monthly revenue at stake. The experience is engineered to convert: by surfacing hyper-specific, business-level data upfront, it creates immediate urgency and a natural handoff to booking a call with the Topline Pro sales team. Since launching, the tool has driven a 55% increase in inbound leads from January through April — the lowest cost-per-lead of any campaign we've run.
Product Strategy
Pros can create a Project from scratch or directly from a Request, ensuring all job details caThe core bet was leading with value instead of a pitch. Rather than a traditional landing page asking pros to trust us before we'd proven anything, we gave them a free, personalized diagnosis of exactly why their phone wasn't ringing. A pro who sees their own business name, their competitor rankings, and a dollar figure attached to the gap they're leaving on the table doesn't need to be convinced — the report does the selling.
To determine what data would resonate, we brought early concepts to our Pro Feedback Council and let their reactions guide what to surface. The competitor comparison and revenue loss estimate weren't assumptions; they were the moments that consistently stopped pros in their tracks.

The gate was equally intentional. We showed the overall health score immediately — no friction — but placed the detailed breakdown behind a name and phone number input. Pros felt the pain of their score before we asked for anything in return. That sequencing turned curiosity into urgency, and urgency into leads.rry over seamlessly. This can be done within the app or—more intuitively—through a quick text message interaction with their AI assistant. Because our Pros already rely on texting as their primary mode of communication, this workflow felt natural and was adopted quickly.
Outcome
The Online Health Report became our highest-performing acquisition channel to date. From January through April, inbound leads increased 55% — all attributed to the report — at the lowest cost-per-lead of any campaign we've ever run. Leading with value didn't just convert better than a traditional pitch; it converted better than everything else we'd tried.